Hyperlab co-founder team. Nguyen Thi Bich Ngoc September 25, 2018 Singapore-based customer service solutions company Everise Holdings has snapped up a majority stake in Malaysia-based artificial intelligence (AI) startup Hyperlab, according to a company statement. Financial details of the transaction were not disclosed. Following the close of the deal, Hyperlab will become a subsidiary of Everise. The Malaysian startup provides conversational AI solutions to automate interactions with customers and employees. Everise, owned by Sunrise BPO Services, Everstone and ACPI, said the acquisition will help support research and development and expand into new markets for its BPO solutions. Hyperlab claims to have served more than 1 million unique users in English, Bahasa Malaysia, Manglish (colloquial Malaysian), Singlish (Singaporean English) and Chinese and is in the process of developing a Spanish chatbot. Maxis, Hong Leong Bank and Zurich Insurance are among Hyperlab’s clients. “Hyperlab will provide a significant boost in capabilities to both Everise and our clients allowing us to interact with customers online in multiple Southeast Asian dialects, handle more interactions more efficiently, automate more tasks, reduce costs and generate actionable data and analytics. When this is married to quality human-to-human engagement we will start to see the evolution of a highly effective customer service ecosystem that easily and smoothly spans the online and physical worlds,” said Everise CEO Sudhir Agarwal. Everise’s acquisition of Hyperlab follows its recent partnership in March 2018 with Microsoft, which saw the two firms develop an AI platform targeting the contact centre and BPO industry through voice, video and text interactions. Founded in 2006, Everstone focuses on private equity and real estate investments in India and Southeast Asia and currently manages approximately $4 billion of assets.
PE-backed BPO firm Everise acquires Malaysian AI startup Hyperlab
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